Do my customers pay me or BookedEZ?
You. Customer payments go through your own Stripe account and land in your bank. BookedEZ never holds your money. The subscription is the only thing you pay us.
What do I need to get started?
A Stripe account for payments. For texts, either TextLink, which needs an Android phone (a spare one works if you carry an iPhone), or BookedEZ Pro, which gives you a registered business number and works with any phone. Email is included, with nothing to set up. You can start setting up without them. Online booking opens once Stripe is connected.
What will I pay in total?
$29 a month to BookedEZ, whatever the size of your team. Email is included. BookedEZ Pro is $59 a month and includes a registered texting number with unlimited texts. Your other costs go to your own accounts: Stripe's card fees on the payments you take (2.9% + 30¢ per card payment in the US), and your TextLink plan if you text from your own phone. TextLink sets that price, so check their site before you choose.
How is this different from other cleaning software?
No per-user fees, so hiring doesn't raise your bill. Payments go straight into your own Stripe account. And the marketing (review requests, rebooking and win-back campaigns, referrals) is included, not a paid add-on.
What happens when the trial ends?
Your card is charged for the first month and everything keeps working. If you cancel before the 14 days are up, you're not charged.
Can I bring my customers in, and take my data if I leave?
Yes to both. Import takes a spreadsheet of your customers: names, emails, phone numbers and notes. Past bookings don't come across, and nobody gets a message just because you imported them. If you leave, email hello@getbookedez.com from the address on your account and we'll send you a copy of your data.
Can I cancel?
Yes, any time, from Settings › Billing in your dashboard. If your plan stops, online booking closes, but cleans already done are still charged to your customers as normal.