Privacy Policy
BookedEZ is booking and operations software for cleaning companies. This page says what we collect, why, and who we share it with.
If you're a customer of a cleaning company
If you booked a cleaning through a company's BookedEZ page, that company decides what is collected and how it's used. Its own privacy policy is linked from its booking page. We store and process that information for the company, to run its bookings, and we don't use it for anything else. For questions about your booking or your information, contact the company first. If you can't reach them, email us and we'll pass it on.
What we collect from cleaning business owners
- Your account: business name, your name, email address, phone number if you give one, and timezone. Your password is stored as a one-way hash; we can't read it.
- Billing: your card details are collected and stored by our payment processor, Stripe. We never see or store your full card number. We keep your plan, its status and the Stripe references for your subscription.
- What you put into BookedEZ: your services and prices, customers, bookings, cleaners, messages and campaigns.
- Accounts you connect: the keys for your own Stripe and texting accounts are encrypted before they're stored and are never shown back in full, even to you.
What we collect from site visitors
- The free Road to 10K guide: your email address. We email you a confirmation code and then the link to the guide, and we keep your email with the date you asked for it.
- Analytics: on our public pages (home, blog, free tools and the guide page) we use PostHog to record page views, clicks and session recordings of how the page is used. Everything typed into a form field is masked in those recordings. Analytics does not run on signup, the dashboard, booking pages or customer and cleaner portals.
- Abuse protection: forms use your IP address to limit repeated requests.
- Staying signed in: the dashboard and portals keep a sign-in token in your browser.
How we use it
To run your account, bill your subscription, send the emails and texts you set up for your own customers, answer your questions, keep the service secure, and understand which parts of our site are useful.
Who we share it with
We never sell your information or your customers' information. We share it only with the providers that run BookedEZ for us, and only so they can provide that service: Stripe (subscription billing), Vercel (website hosting), our database host, Resend (email delivery), Bird (texting on BookedEZ Pro), PostHog (site analytics) and Google (the list of people who asked for the free guide). Payments from your customers go through your own Stripe account, and texts on the standard plan go through your own TextLink account; those companies handle that information under their own terms.
We may disclose information if the law requires it.
Your choices
You can change your business details in Settings. To get a copy of your information, correct it, or have your account and its data deleted, email us from the address on the account. If you asked for the free guide and want your email removed, email us.
Children
BookedEZ is for businesses. It isn't meant for children under 13 and we don't knowingly collect their information.
Changes
If we change this policy we'll update the date at the top of this page.
Contact
Email hello@getbookedez.com.