Terms of Service
These terms cover cleaning businesses that use BookedEZ. If you booked a cleaning through a company's BookedEZ page, that company's own terms apply to your booking; they're linked from its booking page.
The service
BookedEZ gives your cleaning company a booking page, a dashboard, customer and cleaner portals, and email and text campaigns. By starting a subscription you agree to these terms and to our Privacy Policy.
Your account
Give accurate details, keep your password to yourself, and make sure the people you add to your account follow these terms. You're responsible for what happens under your account.
Plans, trial and billing
- Current plans and prices are on the pricing section of our home page.
- The BookedEZ plan starts with a 14-day free trial. A card is needed to start. Nothing is charged during the trial; if you don't cancel before it ends, your card is charged for the first period.
- BookedEZ Pro has no free trial and is billed from the day you subscribe.
- Subscriptions renew automatically, monthly or yearly, until you cancel. Billing is handled by Stripe.
- If we change a price, we'll email you before the change applies to you.
Cancelling
You can cancel at any time from Settings › Billing in your dashboard. If your plan stops, online booking closes, but cleans already done are still charged to your customers as normal.
Your own payment and texting accounts
Payments from your customers go through your own Stripe account and land in your bank. BookedEZ never holds your money. Stripe's fees, and your TextLink plan if you text from your own phone, are between you and those companies and are covered by their terms.
Your data
Your customer list, bookings and the other information you put into BookedEZ are yours. We use them only to provide the service to you, as described in the Privacy Policy. You're responsible for having the right to hold and use your customers' information.
Texting and emailing your customers
Only message people who have agreed to hear from you, honour every opt-out (STOP for texts, unsubscribe for emails), and follow the laws that apply to you, including the TCPA and CAN-SPAM in the United States. Texting on BookedEZ Pro is subject to fair use and to the mobile carriers' rules.
Acceptable use
Don't use BookedEZ to send spam, to break the law, to try to reach another company's data, or to disrupt the service. Don't resell it without our agreement.
Changes and availability
We work to keep BookedEZ running and improving, and features may change. We don't promise it will be available without interruption.
Disclaimer and limit of liability
BookedEZ is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or lost bookings, and our total liability to you is limited to what you paid us in the 12 months before the claim.
Ending these terms
You can stop at any time by cancelling. We may suspend or close an account that breaks these terms or whose subscription isn't paid.
Contact
Email hello@getbookedez.com.